Request Transportation

Transportation Forms

All requests take 3 to 5 business days to complete once submitted.

Parents & Families - To request bus service, please follow the steps below:

Step 1.) Click on the following link to create your AlphaPortal Account (you request transportation, alternate stops, and unsafe stops in this account).

Step 2.) Add your student(s) to the account.

Step 3.) Make your request for service, and you will be notified once the request is complete (email or text whichever you select).

Frequently Asked Questions

When will I receive my child’s bus stop assignment information?

Who do I call if the school assignment on my child's bus schedule is not correct?

Are parents and/or authorized persons required to accompany a Pre-K student at a bus stop?

Parents and/or an authorized person (18 years of age or older) are required to accompany a Pre-K-aged student at the bus stop. A bus driver may not release a Pre-K-aged child from the bus unless this person(s) is present at the bus stop. All other students, aged K-12, may wait for the bus and be discharged from the bus without the presence of an adult and/or authorized responsible party.

My child left a coat (glasses, instrument, retainer, books) on the bus. How do they get it back?

Drivers check their buses after every run. Items left by students are held by the driver for several days and may be claimed on the bus by the child. Certain items are removed from the bus and turned into the area transportation office. Unclaimed and unlabeled items are donated to charity. You can help by labeling all of your child's school belongings with the child's name and school.

The bus didn't show up on time for my child. How long should they wait at the stop?

Your child should arrive at the stop at least ten minutes before the regular arrival time of the bus. If there is a substitute driver, the times may not be consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies. If the wait becomes extreme, please call your area transportation office.

Why are buses sometimes late?

School bus drivers can have the same reasons as motorists for being late. Traffic delays, weather conditions, accidents or driver's illness are just a few reasons. School buses also have mechanical breakdowns or "no starts" that cause delays in picking students up on time. In cases where the regularly assigned bus or driver cannot pick up students, a subsitute bus and driver are dispatched to pick up the students as quickly as possible. Contact the transportation area office that serves your child's school.

I want to buy a used surplus school bus, who do I contact?

A list of surplus buses can be found on the North Carolina School Bus Surplus System website. Select 'Buses Grouped by County' and then select 'Mecklenburg County' to view the buses we have available. Once you have a list of buses you'd like to view, set up an appointment with:

Charlotte Mecklenburg Transportation Garage
3901 Craig Avenue
Charlotte, NC 28211
Phone: 980-343-5046